Bluehost claims to have unbeatable technology, optimized hosting for wordpress, and genuine support. They have been around since 2003 and hosts over 2 million websites worldwide. Their data centers are located in Provo, Utah.
Here's the plan information I chose:
|Plan Name||Basic Shared|
|Disk Space||50 GB|
|Money-Back Guarantee||30 days|
|Notes||Site was ready within minutes after I purchased. Although when I signed up I was under the impression it was a monthly plan, but it was billed annually (at $83.40). They have called and left me several messages to 'verify' my account, but when I call back I'm placed on hold (so I hang up). I'm assuming they're just trying to upsell me, or my account will forever be in 'unverified' status.|
This test measures how quickly the host's support team responds to your request. Lower is better.
I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.
This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!
Bluehost (full benchmark) performs miserably in the Support Response test, with an average result of 34.7 hours. Its best run was 0.1 h, but has been as bad as 168.0 h. Bluehost's most recent result on Mar 2016 was 168.0 hours. Bluehost is pretty inconsistent in its response times. I've seen instances where they get back to you in minutes, and other times I've had to wait days.
Let's see if Bluehost is consistent in its support response stats:
|Date||Support Ticket Submitted||Support Ticket Resolved||Response Time|
|Mar 10, 4:18pm||Over 7 days||168.0 hours|
|Feb 24, 3:25am||Feb 24, 3:38am||0.2 hours|
|Jan 27, 5:49am||Jan 27, 11:42am||5.9 hours|
|Dec 20, 2:48pm||Dec 20, 2:57pm||0.2 hours|
|Nov 28, 4:31pm||Dec 1, 1:02pm||68.4 hours|
|Oct 26, 10:53am||Oct 28, 12:41pm||49.0 hours|
|Sept 6, 6:44pm||Sept 6, 6:46pm||0.1 hours|
|Aug 9, 2:41pm||Aug 10, 8:20am||17.7 hours|
|July 13, 2:01pm||July 13, 4:30pm||2.5 hours|
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Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)