Web Hosting Reviews Driven by Data, Not Dollars

I'm disgusted with fake webhosting "reviews." Since 2014, I've been tracking the results of real-life performance tests for downtime, speed & support at the world's most popular web hosting companies. You'll be shocked by the results...

Is Bluehost helpful? Bluehost Support Response Stats

Bluehost claims to have unbeatable technology, optimized hosting for wordpress, and genuine support. They have been around since 2003 and hosts over 2 million websites worldwide. Their data centers are located in Provo, Utah.

I have purchased a hosting plan on Bluehost and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameBasic Shared
Disk Space50 GB
Uptime GuaranteeNone
Money-Back Guarantee30 days
NotesSite was ready within minutes after I purchased. Although when I signed up I was under the impression it was a monthly plan, but it was billed annually (at $83.40). They have called and left me several messages to 'verify' my account, but when I call back I'm placed on hold (so I hang up). I'm assuming they're just trying to upsell me, or my account will forever be in 'unverified' status.

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

Bluehost Support Response Test Results

Bluehost (full benchmark) performs miserably in the Support Response test, with an average result of 34.7 hours. Its best run was 0.1 h, but has been as bad as 168.0 h. Bluehost's most recent result on Mar 2016 was 168.0 hours. Bluehost is pretty inconsistent in its response times. I've seen instances where they get back to you in minutes, and other times I've had to wait days.

Let's see if Bluehost is consistent in its support response stats:

Recent Raw Results for Bluehost

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:18pmOver 7 days168.0 hours
2015-02-24Feb 24, 3:25amFeb 24, 3:38am0.2 hours
2015-01-27Jan 27, 5:49amJan 27, 11:42am5.9 hours
2014-12-20Dec 20, 2:48pmDec 20, 2:57pm0.2 hours
2014-11-28Nov 28, 4:31pmDec 1, 1:02pm68.4 hours
2014-10-26Oct 26, 10:53amOct 28, 12:41pm49.0 hours
2014-09-06Sept 6, 6:44pmSept 6, 6:46pm0.1 hours
2014-08-09Aug 9, 2:41pmAug 10, 8:20am17.7 hours
2014-07-12July 13, 2:01pmJuly 13, 4:30pm2.5 hours
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FTC Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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