Web Hosting Reviews Driven by Data, Not Dollars

I'm disgusted with fake webhosting "reviews." Since 2014, I've been tracking the results of real-life performance tests for downtime, speed & support at the world's most popular web hosting companies. You'll be shocked by the results...

Is DreamHost helpful? DreamHost Support Response Stats

Dreamhost is known for their unlimited resources at a great value. They have been around since 1998 and hosts over 10 million sites. Data centers are located in California and Virginia.

I have purchased a hosting plan on DreamHost and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameHappy Hosting
Cost$10.95/month
Disk SpaceUnlimited
BandwidthUnlimited
Uptime Guarantee100%
Money-Back Guarantee45 days
NotesSite was ready within minutes after I purchased.

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

DreamHost Support Response Test Results

DreamHost (full benchmark) performs mediocre in the Support Response test, with an average result of 2.8 hours. Its best run was 0.2 h, but has been as bad as 11.0 h. DreamHost's most recent result on Mar 2016 was 1.3 hours. Dreamhost will usually get back to you within an hour, although that's not always the case. Regardless their support is average.

Let's see if DreamHost is consistent in its support response stats:

Recent Raw Results for DreamHost

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:29pmMar 10, 5:42pm1.3 hours
2015-02-24Feb 24, 3:39amFeb 24, 6:36am3.0 hours
2015-01-27Jan 27, 6:04amJan 27, 9:52am3.8 hours
2014-12-20Dec 20, 3:01pmDec 20, 4:59pm2.0 hours
2014-11-28Nov 28, 4:47pmNov 28, 7:35pm2.8 hours
2014-10-26Oct 26, 11:01amOct 26, 11:44am0.7 hours
2014-09-06Sept 6, 6:55pmSept 6, 5:40pm11.0 hours
2014-08-09Aug 9, 3:07pmAug 9, 3:23pm0.3 hours
2014-07-12July 13, 2:22pmJuly 13, 2:34pm0.2 hours
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FTC Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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