Real Web Hosting Stats

I'm disgusted with fake hosting "reviews." Here are the results of real performance tests I run regularly on top shared hosts.

Is HostGator helpful? HostGator Support Response Stats

HostGator is known for their unlimited web hosting and 24/7 tech support. They were founded in 2002 and now host over 9 million websites. Their data centers are located in Provo, Utah.

I have purchased a hosting plan on HostGator and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameHatchling
Cost$8.95/month
Disk SpaceUnlimited
BandwidthUnlimited
Uptime Guarantee99.9%
Money-Back Guarantee45 days
NotesSite was ready within minutes after I purchased.

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

HostGator Support Response Test Results

HostGator (full benchmark) performs miserably in the Support Response test, with an average result of 53.4 hours. Its best run was 0.3 h, but has been as bad as 168.0 h. HostGator's most recent result on Mar 2016 was 0.3 hours. HostGator's tech support had proven to be pretty slow - you can count on them taking about a day to respond to you. Things used to be faster before they were bought out by EIG.

Let's see if HostGator is consistent in its support response stats:

Recent Raw Results for HostGator

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:19pmMar 10, 4:34pm0.3 hours
2015-02-24Feb 24, 3:28amOver 7 days168.0 hours
2015-01-27Jan 27, 5:54amFeb 1, 12:46pm126.9 hours
2014-12-20Dec 20, 2:51pmDec 20, 3:10pm0.3 hours
2014-11-28Nov 28, 4:33pmDec 2, 4:18am83.7 hours
2014-10-26Oct 26, 10:55amOct 28, 12:13am37.0 hours
2014-09-06Sept 6, 6:46pmSept 7, 5:48am23.0 hours
2014-08-09Aug 9, 2:46pmAug 10, 3:18pm24.5 hours
2014-07-12July 13, 2:07pmJuly 14, 7:03am16.9 hours
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Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and many monthly server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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