HostGator is known for their unlimited web hosting and 24/7 tech support. They were founded in 2002 and now host over 9 million websites. Their data centers are located in Provo, Utah.
Here's the plan information I chose:
|Money-Back Guarantee||45 days|
|Notes||Site was ready within minutes after I purchased.|
This test measures how quickly the host's support team responds to your request. Lower is better.
I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.
This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!
HostGator (full benchmark) performs miserably in the Support Response test, with an average result of 53.4 hours. Its best run was 0.3 h, but has been as bad as 168.0 h. HostGator's most recent result on Mar 2016 was 0.3 hours. HostGator's tech support had proven to be pretty slow - you can count on them taking about a day to respond to you. Things used to be faster before they were bought out by EIG.
Let's see if HostGator is consistent in its support response stats:
|Date||Support Ticket Submitted||Support Ticket Resolved||Response Time|
|Mar 10, 4:19pm||Mar 10, 4:34pm||0.3 hours|
|Feb 24, 3:28am||Over 7 days||168.0 hours|
|Jan 27, 5:54am||Feb 1, 12:46pm||126.9 hours|
|Dec 20, 2:51pm||Dec 20, 3:10pm||0.3 hours|
|Nov 28, 4:33pm||Dec 2, 4:18am||83.7 hours|
|Oct 26, 10:55am||Oct 28, 12:13am||37.0 hours|
|Sept 6, 6:46pm||Sept 7, 5:48am||23.0 hours|
|Aug 9, 2:46pm||Aug 10, 3:18pm||24.5 hours|
|July 13, 2:07pm||July 14, 7:03am||16.9 hours|
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Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)