Web Hosting Reviews Driven by Data, Not Dollars

I'm disgusted with fake webhosting "reviews." Since 2014, I've been tracking the results of real-life performance tests for downtime, speed & support at the world's most popular web hosting companies. You'll be shocked by the results...

Is InMotion Hosting helpful? InMotion Hosting Support Response Stats

InMotion Hosting is known for their free domains, free data backup, green data centers, and a 90 day money back guarantee. They have been operating since 2001, and host over 500K sites. Their data centers are located in Los Angeles, CA and Ashburn, VA (near Washington D.C.)

I have purchased a hosting plan on InMotion Hosting and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameBusiness Launch
Disk SpaceUnlimited
Uptime Guarantee99.9%
Money-Back Guarantee90 days
NotesThey had to call me to verify before setting up my account. They normally only do this during business hours, but you can call them if it's at night. After verification my site was ready within 30 minutes.

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

InMotion Hosting Support Response Test Results

InMotion Hosting (full benchmark) performs impressively in the Support Response test, with an average result of 0.9 hours. Its best run was 0.2 h, but has been as bad as 2.3 h. InMotion Hosting's most recent result on Mar 2016 was 0.2 hours. Typically InMotion's tech support will get back to you within 3 hours, regardless of the time of day. That's key when you need assistance with your site.

Let's see if InMotion Hosting is consistent in its support response stats:

Recent Raw Results for InMotion Hosting

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:18pmMar 10, 4:29pm0.2 hours
2015-02-24Feb 24, 3:27amFeb 24, 4:34am1.1 hours
2015-01-27Jan 27, 5:52amJan 27, 6:18am0.4 hours
2014-12-20Dec 20, 2:49pmDec 20, 4:38pm1.8 hours
2014-11-28Nov 28, 4:32pmNov 28, 5:15pm0.7 hours
2014-10-26Oct 26, 10:54amOct 26, 11:16am0.3 hours
2014-09-06Sept 6, 6:45pmSept 6, 9:04pm2.3 hours
2014-08-09Aug 9, 2:44pmAug 9, 4:17pm1.5 hours
2014-07-12July 13, 2:05pmJuly 13, 2:14pm0.2 hours
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FTC Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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