InMotion Hosting is known for their free domains, free data backup, green data centers, and a 90 day money back guarantee. They have been operating since 2001, and host over 500K sites. Their data centers are located in Los Angeles, CA and Ashburn, VA (near Washington D.C.)
Here's the plan information I chose:
|Plan Name||Business Launch|
|Money-Back Guarantee||90 days|
|Notes||They had to call me to verify before setting up my account. They normally only do this during business hours, but you can call them if it's at night. After verification my site was ready within 30 minutes.|
This test measures how quickly the host's support team responds to your request. Lower is better.
I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.
This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!
InMotion Hosting (full benchmark) performs impressively in the Support Response test, with an average result of 0.9 hours. Its best run was 0.2 h, but has been as bad as 2.3 h. InMotion Hosting's most recent result on Mar 2016 was 0.2 hours. Typically InMotion's tech support will get back to you within 3 hours, regardless of the time of day. That's key when you need assistance with your site.
Let's see if InMotion Hosting is consistent in its support response stats:
|Date||Support Ticket Submitted||Support Ticket Resolved||Response Time|
|Mar 10, 4:18pm||Mar 10, 4:29pm||0.2 hours|
|Feb 24, 3:27am||Feb 24, 4:34am||1.1 hours|
|Jan 27, 5:52am||Jan 27, 6:18am||0.4 hours|
|Dec 20, 2:49pm||Dec 20, 4:38pm||1.8 hours|
|Nov 28, 4:32pm||Nov 28, 5:15pm||0.7 hours|
|Oct 26, 10:54am||Oct 26, 11:16am||0.3 hours|
|Sept 6, 6:45pm||Sept 6, 9:04pm||2.3 hours|
|Aug 9, 2:44pm||Aug 9, 4:17pm||1.5 hours|
|July 13, 2:05pm||July 13, 2:14pm||0.2 hours|
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Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)