Namecheap started as a domain registrar in 2001, but expanded into hosting in 2008. Their data centers are located in Phoenix, Arizona and Atlanta, Georgia.
Here's the plan information I chose:
|Money-Back Guarantee||14 days|
|Notes||Site was ready within minutes after I purchased.|
This test measures how quickly the host's support team responds to your request. Lower is better.
I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.
This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!
Namecheap (full benchmark) performs okay in the Support Response test, with an average result of 2.2 hours. Its best run was 0.1 h, but has been as bad as 6.0 h. Namecheap's most recent result on Mar 2016 was 2.2 hours. Something I like about Namecheap is their honesty. While most hosts hide the fact that they oversell (put more customers onto one server than it can handle), Namecheap admits they do it. They explain that not only is it the only way for a host to survive (profitably), but usually it's fine because 99% of websites don't get that much traffic (and aren't using all the resources they're allocated). Thanks for telling the truth, Namecheap.
Let's see if Namecheap is consistent in its support response stats:
|Date||Support Ticket Submitted||Support Ticket Resolved||Response Time|
|Mar 10, 4:21pm||Mar 10, 6:30pm||2.2 hours|
|Feb 24, 3:34am||Feb 24, 6:05am||2.5 hours|
|Jan 27, 5:57am||Jan 27, 8:10am||2.2 hours|
|Dec 20, 2:55pm||Dec 20, 3:33pm||0.6 hours|
|Nov 28, 4:38pm||Nov 28, 7:23pm||2.8 hours|
|Oct 26, 10:57am||Oct 26, 4:56pm||6.0 hours|
|Sept 6, 6:49pm||Sept 6, 9:06pm||2.3 hours|
|Aug 9, 3:00pm||Aug 9, 3:03pm||0.1 hours|
|July 13, 2:15pm||July 13, 3:22pm||1.1 hours|
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Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)