Real Web Hosting Stats

I'm disgusted with fake hosting "reviews." Here are the results of real performance tests I run regularly on top shared hosts.

Is Namecheap helpful? Namecheap Support Response Stats

Namecheap started as a domain registrar in 2001, but expanded into hosting in 2008. Their data centers are located in Phoenix, Arizona and Atlanta, Georgia.

I have purchased a hosting plan on Namecheap and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameProfessional
Cost$7.48/month
Disk Space100GB
BandwidthUnlimited
Uptime Guarantee99.9%
Money-Back Guarantee14 days
NotesSite was ready within minutes after I purchased.

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

Namecheap Support Response Test Results

Namecheap (full benchmark) performs alright in the Support Response test, with an average result of 2.2 hours. Its best run was 0.1 h, but has been as bad as 6.0 h. Namecheap's most recent result on Mar 2016 was 2.2 hours. Something I like about Namecheap is their honesty. While most hosts hide the fact that they oversell (put more customers onto one server than it can handle), Namecheap admits they do it. They explain that not only is it the only way for a host to survive (profitably), but usually it's fine because 99% of websites don't get that much traffic (and aren't using all the resources they're allocated). Thanks for telling the truth, Namecheap.

Let's see if Namecheap is consistent in its support response stats:

Recent Raw Results for Namecheap

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:21pmMar 10, 6:30pm2.2 hours
2015-02-24Feb 24, 3:34amFeb 24, 6:05am2.5 hours
2015-01-27Jan 27, 5:57amJan 27, 8:10am2.2 hours
2014-12-20Dec 20, 2:55pmDec 20, 3:33pm0.6 hours
2014-11-28Nov 28, 4:38pmNov 28, 7:23pm2.8 hours
2014-10-26Oct 26, 10:57amOct 26, 4:56pm6.0 hours
2014-09-06Sept 6, 6:49pmSept 6, 9:06pm2.3 hours
2014-08-09Aug 9, 3:00pmAug 9, 3:03pm0.1 hours
2014-07-12July 13, 2:15pmJuly 13, 3:22pm1.1 hours
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Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and many monthly server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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