Site5 claims to be the "pros" when it comes to web hosting. They pride themselves on a custom control panel, 24/7 support, and data center locations all over the world. They've been around since 1999.
Here's the plan information I chose:
|Money-Back Guarantee||45 days|
|Notes||Site was ready within minutes after I purchased, although DNS didn't work for about 30 minutes (even after it had propagated).|
This test measures how quickly the host's support team responds to your request. Lower is better.
I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.
This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!
Site5 (full benchmark) performs above average in the Support Response test, with an average result of 0.3 hours. Its best run was 0.1 h, but has been as bad as 0.8 h. Site5's most recent result on Mar 2016 was 0.3 hours. Site5 has always responded to my support tickets in under an hour. That's pretty awesome. They're also one of the only hosts that emails you ahead of time about planned outages, and I appreciate being informed.
Let's see if Site5 is consistent in its support response stats:
|Date||Support Ticket Submitted||Support Ticket Resolved||Response Time|
|Mar 10, 4:31pm||Mar 10, 4:45pm||0.3 hours|
|Feb 24, 3:40am||Feb 24, 3:46am||0.1 hours|
|Jan 27, 6:05am||Jan 27, 6:13am||0.1 hours|
|Dec 20, 3:03pm||Dec 20, 3:18pm||0.3 hours|
|Nov 28, 4:48pm||Nov 28, 4:52pm||0.1 hours|
|Oct 26, 11:02am||Oct 26, 11:12am||0.2 hours|
|Sept 6, 6:56pm||Sept 6, 7:14pm||0.3 hours|
|Aug 9, 3:10pm||Aug 9, 3:57pm||0.8 hours|
|July 13, 2:23pm||July 13, 2:38pm||0.3 hours|
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Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)