Web Hosting Reviews Driven by Data, Not Dollars

I'm disgusted with fake webhosting "reviews." Since 2014, I've been tracking the results of real-life performance tests for downtime, speed & support at the world's most popular web hosting companies. You'll be shocked by the results...

Is Site5 helpful? Site5 Support Response Stats

Site5 claims to be the "pros" when it comes to web hosting. They pride themselves on a custom control panel, 24/7 support, and data center locations all over the world. They've been around since 1999.

I have purchased a hosting plan on Site5 and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameHostPro
Disk SpaceUnlimited
Uptime Guarantee99.9%
Money-Back Guarantee45 days
NotesSite was ready within minutes after I purchased, although DNS didn't work for about 30 minutes (even after it had propagated).

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

Site5 Support Response Test Results

Site5 (full benchmark) performs impressively in the Support Response test, with an average result of 0.3 hours. Its best run was 0.1 h, but has been as bad as 0.8 h. Site5's most recent result on Mar 2016 was 0.3 hours. Site5 has always responded to my support tickets in under an hour. That's pretty awesome. They're also one of the only hosts that emails you ahead of time about planned outages, and I appreciate being informed.

Let's see if Site5 is consistent in its support response stats:

Recent Raw Results for Site5

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:31pmMar 10, 4:45pm0.3 hours
2015-02-24Feb 24, 3:40amFeb 24, 3:46am0.1 hours
2015-01-27Jan 27, 6:05amJan 27, 6:13am0.1 hours
2014-12-20Dec 20, 3:03pmDec 20, 3:18pm0.3 hours
2014-11-28Nov 28, 4:48pmNov 28, 4:52pm0.1 hours
2014-10-26Oct 26, 11:02amOct 26, 11:12am0.2 hours
2014-09-06Sept 6, 6:56pmSept 6, 7:14pm0.3 hours
2014-08-09Aug 9, 3:10pmAug 9, 3:57pm0.8 hours
2014-07-12July 13, 2:23pmJuly 13, 2:38pm0.3 hours
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FTC Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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