Web Hosting Reviews Driven by Data, Not Dollars

I'm disgusted with fake webhosting "reviews." Since 2014, I've been tracking the results of real-life performance tests for downtime, speed & support at the world's most popular web hosting companies. You'll be shocked by the results...

Is Yahoo Small Business helpful? Yahoo Small Business Support Response Stats

Yahoo Small Business Web Hosting is known for their simple site design tools make it easy to create your own website.

I have purchased a hosting plan on Yahoo Small Business and set up a typical web site. I use that example website to run these tests. Learn more about how I test.

Here's the plan information I chose:

Plan NameAdvanced
Disk Space500GB
Uptime Guarantee99.9%
Money-Back Guarantee30 days
NotesTheir setup process was the most frustrating. They forced me to create a YahooID, tried to transfer my domain from my registrar to them, and my admin panel was disabled for an hour due to an error that magically went away. Also you have to manually install phpMyAdmin, and look up FTP instructions on your own. This was after upgrading from their Basic plan because it didn't support FTP (what plan doesn't have FTP?!)

Support Response Test

This test measures how quickly the host's support team responds to your request. Lower is better.

I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.

This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!

Measuring a host's support response speed

Yahoo Small Business Support Response Test Results

Yahoo Small Business (full benchmark) performs under par in the Support Response test, with an average result of 50.9 hours. Its best run was 16.0 h, but has been as bad as 124.0 h. Yahoo Small Business's most recent result on Mar 2016 was 16.0 hours. If you feel like being ignored, send a support ticket to Yahoo's team. Almost 3 days to get a response from one of them. What if my site had been down? I'd recommend a more caring host.

Let's see if Yahoo Small Business is consistent in its support response stats:

Recent Raw Results for Yahoo Small Business

Date Support Ticket Submitted Support Ticket Resolved Response Time
2016-03-22Mar 10, 4:28pmMar 11, 8:14am16.0 hours
2015-02-24Feb 24, 3:37amFeb 25, 5:47pm38.2 hours
2015-01-27Jan 27, 6:01amJan 29, 7:36am49.6 hours
2014-12-20Dec 20, 2:57pmDec 24, 4:46am85.7 hours
2014-11-28Nov 28, 4:44pmDec 3, 6:37pm124.0 hours
2014-10-26Oct 26, 11:00amOct 28, 1:20am38.0 hours
2014-09-06Sept 6, 6:53pmSept 9, 3:01am68.0 hours
2014-08-09Aug 9, 3:05pmAug 10, 1:21pm21.3 hours
2014-07-12July 13, 2:19pmJuly 14, 7:33am17.2 hours
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FTC Disclaimer

Yes, I do use affiliate links on this site to help cover the cost of testing and $1000+ per year in server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)

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