Yahoo Small Business Web Hosting is known for their simple site design tools make it easy to create your own website.
Here's the plan information I chose:
|Money-Back Guarantee||30 days|
|Notes||Their setup process was the most frustrating. They forced me to create a YahooID, tried to transfer my domain from my registrar to them, and my admin panel was disabled for an hour due to an error that magically went away. Also you have to manually install phpMyAdmin, and look up FTP instructions on your own. This was after upgrading from their Basic plan because it didn't support FTP (what plan doesn't have FTP?!)|
This test measures how quickly the host's support team responds to your request. Lower is better.
I personally contact each host's support department with a new question/concern and measure how long it takes for them to get back to me.
This test is important for every host - it's imperative your web host is able to quickly address your concerns in a timely manner, even if you're an expert webmaster. Who wants to deal with a host that has poor customer service? Tech is hard, and tech support is critical!
Yahoo Small Business (full benchmark) performs miserably in the Support Response test, with an average result of 50.9 hours. Its best run was 16.0 h, but has been as bad as 124.0 h. Yahoo Small Business's most recent result on Mar 2016 was 16.0 hours. If you feel like being ignored, send a support ticket to Yahoo's team. Almost 3 days to get a response from one of them. What if my site had been down? I'd recommend a more caring host.
Let's see if Yahoo Small Business is consistent in its support response stats:
|Date||Support Ticket Submitted||Support Ticket Resolved||Response Time|
|Mar 10, 4:28pm||Mar 11, 8:14am||16.0 hours|
|Feb 24, 3:37am||Feb 25, 5:47pm||38.2 hours|
|Jan 27, 6:01am||Jan 29, 7:36am||49.6 hours|
|Dec 20, 2:57pm||Dec 24, 4:46am||85.7 hours|
|Nov 28, 4:44pm||Dec 3, 6:37pm||124.0 hours|
|Oct 26, 11:00am||Oct 28, 1:20am||38.0 hours|
|Sept 6, 6:53pm||Sept 9, 3:01am||68.0 hours|
|Aug 9, 3:05pm||Aug 10, 1:21pm||21.3 hours|
|July 13, 2:19pm||July 14, 7:33am||17.2 hours|
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Yes, I do use affiliate links on this site to help cover the cost of testing and many monthly server charges. Results are 100% unbiased and never skewed to favor a higher commission. Thanks for understanding :)